Delivery Information

Free Express Shipping
Handling Time is one working day. Shipping is discreet.
We offer different shipping options.

Free Express Shipping (*) :  Average arrival time is up to 2 - 4 business days with delivery confirmation.  Arrival time is variable. We use La Poste (French National Post and then it comes with your own National Post). (*) Except some Balkans countries.

Tracking is free for order over 49€. Otherwise, tracking cost 3,5€ (optional).

DHL Classic and (Tracked/With Signature): for packages that need to get to their destination quickly. The Average arrival time is 1-2 business days, prioritized and with tracking.  1-2 day arrival, 90% of the time. For Western Europe

All delivery time estimates below are counted on the basis of business days (M-F), not on the basis of calendar days. 

Will I Need To Sign For My Package?
If your order value is less than €200, then we don't require delivery signatures, but you may request signature required service by contacting us prior to placing your order.
If your order value is more than €200, then we may require an adult signature for delivery of the shipment at our discretion.  If your order value is more than €250, then we will require an adult signature for delivery of the shipment by default. This is to help minimize the chance of lost or stolen packages for valuable orders, as well as to ensure that an adult person is present to accept goods that require safe handling.  In exceptional circumstances that do not allow for signature confirmation, you may request signature requirement be waived by contacting us just before or after placing your order.

Can I receive my order in a Packstation, a Post Office, a Relay Point ?

It is possible to send to an Packstation if you use the DHL Classic or DHL Express delivery option. Post offices and Relay point are not a valid delivery address.

Can you ship to my country?
In general, the answer is yes, but with a few exceptions.  We ship many international packages each business day, and in general, we do not have problems with customs or legal restrictions. Occasionally, if a product is not recognized by or is unfamiliar to customs, it may be held for further inspection. The inspection process is normal and normally results in clearance within a week. Less commonly, with certain countries, the customs clearance process can be prolonged and can take as much as a 3 weeks.
We try to stay abreast of customs regulations and laws in most countries, but ultimately the responsibility to determine the legality of purchasing, importing and using MondialK products in your country lies with you.  
NOTE: International packages may be subject to additional fees for customs/duty charges. Customs/duty charges are not from and are issued by your government. Please contact your Country's customs department prior to ordering to confirm what import duties are applicable to your order.
If you use an international mail forwarding service, we can only guarantee delivery to the forwarding agent address. In addition, we do not recommend using an international forwarding service to a country that we do not ship to directly on our site, as there is a high chance your package will be trapped in customs and ineligible for a refund.
We welcome all International orders to be placed with us for shipment directly to an International address to avoid probable loss of your order.

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