If something you ordered hasn't arrived for any reasons, we will resend free of charges.
4 exceptions :
- Error in the delivery address field,including the use of a pseudonym as name or a different name on the mailbox.
- The address is not a residential area (personal house or flat), e.g.hotel room, student residence, school, embassy, post office, box, forwarder...
- The user has been warned by the postal service but did not pick up his parcel at the post office or the client did not accept delivery.
- The tracking shows that the parcel was received, or that the parcel could not be delivered due to an address problem.
In the case of a returned parcel, we will process it as a return, subject to a restocking fee (5% + 2e) and we keep the initial shipping fee (minimum 4e)
How do I return my order?
If it’s not a fit, you have 30 days from the delivery date. to return your undamaged and unused items.
Thanks to reach us by email at admin(at)mondialk.com for the return address. *In the unlikely event that an item is returned to us in an damaged condition, we may have to send it back to you. This does not affect your statutory rights. We consider an item unused where it is missing no more than 3 standards daily doses.
Refunds are subject to a restocking fee (5% + 2e) and we keep the initial shipping fee (minimum 4e)
Refunds are processed exclusively either as a coupon code (availability 2 months) or on a crypto wallet
We will match a vendor's regular price (EU sellers to EU address; US sellers to US address). Simply Contact Us and we will give you a coupon to match their price for the same product. We try to have the LOWEST regular prices. There are no extra fees at Mondialk, unless you choose faster shipping, so we match our competitors with their FINAL total, such as shipping which some competitors add near the end of the checkout process.