ABOUT OUR PRODUCTS
If you cannot find a product you need, your suggestions are welcome any time.
No, we have to sell our products for non-consumption use only.
The Certificate of Analysis (COA) is available on each product page.If not available, ask us using the chat or by mail admin(at)mondialk.com and we will add it.
All articles are manufactured inside Europe
The products are of the highest purity available on the market.
Purity values are min. 97-99% as a rule.
Our quality is based on competence and experience obtained from years being in industrial pharmaceutical and agrochemical research.
All our compounds are provided with either COA, HPLC-MS / H-NMR analytics as standard feature.
Confidentiality on all projects is taken for granted.
If you are unsatisfied with our articles, service or anything else on MondialK, we will do the best we can to satisfy you. We want to create a company that respects customers. Please feel free to Contact Us with any questions, concerns, comments or just to say hi! We accept all unopened products for a full refund.
Our policy is against buying reviews and exchange articles for it,
Clients can ask for one or more sample(s) in the comments section of the order.
They are free in this situation, minimum order amount is 50e
Our warehouse dispatches sample(s) accordingly to the order amount, your order history and asked articles
If one doesn't order, but request samples, one need to cover the cost of packaging and shipping,
We do not store payment information or details of payment as it is taken care of by our provider and we do not have access to your financial details as well. If you have any questions or concerns, please do not hesitate to Contact Us
If it’s not a fit, you have 30 days from the delivery date. to return your undamaged and unused items.
Thanks to reach us by email at admin(at)mondialk.com for the return address.
*In the unlikely event that an item is returned to us in an damaged condition, we may have to send it back to you. This does not affect your statutory rights. We consider an item unused where it is missing no more than 2 standards daily doses.
Refunds are subject to a restocking fee (5% + 2e) and we keep the initial shipping fee (minimum 4e)
Refunds are processed exclusively either as a coupon code (availability 2 months) or on a crypto wallet
Yes, we will match a vendor's regular price. Simply Contact Us and we will give you a coupon to match their price for the same product. We try to have the LOWEST regular prices. There are no extra fees at Mondialk, unless you choose faster shipping, so we match our competitors with their FINAL total, such as tax and shipping which some competitors add near the end of the checkout process
Simply Contact Us or Live Chat with us and ask any question, concern or comment you may have, we will be happy to help you and answer any questions.
We're a European company. All orders are dispatched from our warehouse in Western Continental Europe.
You can pay using :
- Bank Card
- Bank Transfer - Send us the bank confirmation (screenshot) at admin@mondialK.com for a fast processing of your order (Instantaneous). If you have for any reasons high fees with your bank, we advise to use Transferwise to process the bank transfer.
- Bitcoin, Bitcoin Cash or Ethereum
- Cash with Western Union
Other payment methods will be supported in the coming month (we accept your suggestion)
Yes. If you wish to cancel your order or ask for a refund for any reason, we are happy to.
Refunds are processed exclusively either as a coupon code (availability 2 months) or on a crypto wallet.
MondialK is unable to accept payments sent via PayPal.
This is not by our choice. PayPal has made a choice not to work with nootropic and/or dietary supplement vendors.
PayPal censured us and seized our funds,
We encourage questions or feedback regarding this policy to be directed towards Paypal's customer support team.
It is possible to send to an Packstation if you use the DHL Classic or DHL Express delivery option. Post offices and Relay point are not a valid delivery address.
We make sure to fill out the correct paperwork on all international orders and so your package should make it through customs fairly quickly.
The standard delay is 3 days, but it could be longer depending on the country.
95% of time, we ship after one working day (Monday to Friday).
5% of time after two working days.
We use our national Postal system (La Poste) inside France, and then it is your national postal system which handles the delivery (Royal Mail, Deutsche Post, ect..)
You will have a tracking number if your order is >€49, if you take the option or if your order uses a Chronopost service.
Use your Tracking Number below :
If your order uses La Poste service, you will be able to use your own national postal service to track it with more details.
Thanks to check your delivery address (Name, Country, Number). Sometime client forgets to give the number of their building or the name is not correct
Maybe someone kept it for you and forget to tell,
Thanks to ask your local post office, they often keep it for you.
Some postal parcels are delayed at local post offices.
Thanks to wait 4 working days, so the late mail could reach you. In most cases, you will receive it.
The article come in a little white envelope (22cm*16cm). Inside there is a gray aluminum pouchWe offer tracking at 49e and upon and for less quantity there is an option for adding tracking on shipping (3e)